Effective Date: 25th March 2026
At Ventuman.com, we are committed to fast and reliable delivery of all orders within Nairobi and across Kenya.
1. Order Processing
- Orders are processed and dispatched immediately after confirmation and payment.
- Orders placed outside working hours may be processed on the next business day.
- We may contact customers for order verification before dispatch.
2. Delivery Methods
- We use trusted riders and courier services to deliver orders efficiently.
- Delivery method is determined based on your location and type of order.
3. Delivery Within Nairobi Metropolitan
- Orders within Nairobi are delivered via riders.
- Estimated delivery time: within minutes to a few hours after dispatch, depending on location and traffic conditions.
4. Delivery Outside Nairobi (Parcel Orders)
- Orders outside Nairobi are shipped via courier services.
- Estimated delivery time: within 24 hours after dispatch.
5. Shipping Fees
- Delivery charges may vary depending on location, order size, and delivery method.
- The exact shipping cost will be communicated at checkout or upon order confirmation.
6. Delivery Delays
- While we strive for timely delivery, delays may occur due to:
- Traffic conditions
- Weather conditions
- Courier service disruptions
- Ventuman.com is not liable for delays caused by third-party delivery providers, but we will always assist in tracking and resolving issues.
7. Order Tracking & Support
- Customers can contact us for updates on their delivery status.
- For any delivery inquiries, reach us via:
Phone: +254704783308
Email: ventumanke@gmail.com