Effective Date: March 23, 2026
At Ventuman, we want you to be completely satisfied with your purchase. If you are not fully happy, our Refund & Returns Policy explains how you can return or exchange items and receive a refund.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be in their original condition, unused, and with all tags or packaging intact.
- Certain items cannot be returned for hygiene or safety reasons, including swimming accessories, flowers, and perishable goods.
2. How to Initiate a Return
- Contact us at ventumanke@gmail.com or +254 704 783 308 with your order number and reason for return.
- Our team will provide instructions on how to send the item back.
- Customers are responsible for the return shipping cost, unless the product was damaged or incorrect.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
- If you wish to exchange an item, please follow the same return process and specify your preferred replacement.
- Exchanges are subject to product availability.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately.
- We will arrange for a replacement or full refund at no extra cost.
6. Contact Us
For questions about refunds, returns, or exchanges:
Ventuman
Nairobi CBD, Moi Avenue, Iconic Business Plaza, 3rd Floor (T11)
Phone: +254 704 783 308
Email: ventumanke@gmail.com