Last Updated: November 2025
At Ventu Aman, we want you to love every item you purchase. If you are not satisfied, please review our return and refund guidelines below.
1. Eligibility for Returns
You may request a return if:
- The item arrived damaged or defective
- You received the wrong item
Return window: Within 3 days of delivery.
2. Items Not Eligible for Return
For hygiene and quality reasons, we do not accept returns on:
- Flowers
- Sale or discounted items
- Customized or special-order gift items
- Used items
3. Exchange Policy
If you prefer an exchange:
- You may exchange for another item of equal or higher value
- You cover the difference if the new item costs more
- Exchanges must be made within 3 days of delivery
4. Refund Process
Once we receive and inspect the item:
- Approved refunds will be processed within 3–7 business days
- Refunds are issued through Mpesa or original payment method
5. Contact for Returns
To request a return or exchange, contact us:
Email: ventumanke@gmail.com
Phone/WhatsApp: +254 791 471 900