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Terms and Conditions

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  • March 2026

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Easy ReturnsChanged your mind? We get it
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Your one-stop shop for things you'll love. Quality picks, fair prices, and service that actually cares.

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  • 📍 Your Street, Nairobi
  • 📞 +254 700 000 000
  • ✉️ hello@yourshop.com
  • 🕘 Mon–Sat, 8am – 7pm

The Fine Print, Made Friendly

No legalese maze. Tap any card to read how we do things.

🚚 Shipping & Delivery: "From Our Shelf to Your Door"
  • Orders placed before 2:00 PM are packed the same day.
  • Nairobi: same-day or next-day. Other towns: 2–5 working days.
  • Delivery fees are shown at checkout, no surprise charges later.
  • You'll get a tracking update by SMS/WhatsApp when your parcel leaves us.
  • Please inspect your parcel on delivery and report issues within 24 hours.
🔄 Returns & Exchanges: "Love It or Swap It"
  • Return unused items in original packaging within 7 days of delivery.
  • Wrong size or not your vibe? We'll happily exchange it.
  • Items that arrive damaged or incorrect are on us: we cover the return.
  • Not returnable: opened hygiene items, custom orders, and clearance items marked "final sale".

Start a return by contacting us with your order number and a photo.

💸 Refund Policy: "Money Back, No Drama"
  • Refunds are issued once we've received and checked your returned item.
  • Paid by M-Pesa? Refunded to the same number within 3 working days.
  • Paid by card? Allow 5–10 working days depending on your bank.
  • Original delivery fees are non-refundable unless the error was ours.
🛡️ Warranty & Quality: "We Stand Behind It"

Every product is checked before it leaves us. If something has a manufacturing fault within the warranty period shown on the product page, we'll repair, replace, or refund it.

Warranty doesn't cover misuse, accidental damage, or unauthorized repairs. Keep your receipt!

🔐 Privacy Policy: "Your Data, Your Business"
  • We collect only what we need: name, contact details, delivery address, and order history.
  • We use it to process orders, support you, and (only if you opt in) send offers.
  • We never sell your data. We share it only with delivery and payment partners to complete your order.
  • Want your data corrected or deleted? Email us and we'll sort it out.
  • Our site uses cookies to keep your cart working and improve your experience.
📜 Terms & Conditions: "The House Rules"
  • By using this site and placing an order, you agree to these terms.
  • Prices and stock can change without notice; we'll contact you if an order can't be fulfilled.
  • Product images are for illustration; slight color variations may occur.
  • We may cancel orders suspected of fraud or pricing errors, with a full refund.
  • All content (logos, photos, text) belongs to us and can't be copied without permission.
  • These terms are governed by the laws of Kenya.
💳 Payments & Security: "Pay Without Worry"

We accept M-Pesa, Visa, Mastercard and other methods shown at checkout. Payments are processed through secure, encrypted gateways; we never store your full card details or M-Pesa PIN.

❌ Order Cancellation: "Changed Your Mind Early?"

You can cancel any order before it's dispatched, just contact us as soon as possible with your order number. Once it's on its way, the returns policy applies instead.

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